This article is a humble attempt to write down a few concepts which should lead to improvements for the healthcare process, and thereby improve services to our patients. Due to the ageing population there is an increase in chronic diseases which require a more complex intra-, extra- and transmural organisation of healthcare. The challenges for coordinating care and cure at the primary level are increasing, but this is also the healthcare level which is ill-equipped to cope with complex multidisciplinary processes (lack of horizontal integration).
The article deals with the evolving dynamics of the healthcare process, meaning the flow of interactions between cure and care providers and patients due to the evolving healthcare landscape. The focus is on how to avoid the loss of efficiency and value due to gaps in the flow of people and information in healthcare. Healthcare is seen as a landscape in which people and information flow in-between locations of cure and care providing. At each action point value is created by the cure and care provider for the patient. Information should flow regardless of the physical barriers (distance, walls) at the right time and the right place to those people who need it to do their work (physicians, nurses,..) regardless of their location (intramural, extramural, trans-mural). The information reaches the people wherever they need it and where they need it (strong identity management needed for security).
Healthcare overall will need to develop more horizontal and vertical integration as it will require a more process driven approach across the boundaries of institutions (transmural) and across disciplines (transdisciplinary) to cope with the increasing complexity of care for our patients, more polypathology, and over longer periods of time (extended scope, extended time). In addition the architecture of the cure and care process will require transformation to align it with the components of the technology supporting it. A process is not independent of the supporting technology, be it supported by paper or more advanced technology. The more dimensions and features of a situation (status) and a process a technology is capable to capture and process, the better becomes the representation of reality, both in space as well as in time. Our new healthcare will need to improve its capacity to maintain more complex relations between patients and cure and care providers and other process participants (relationship management, process management). Besides this improvement of vertical and horizontal (human) relations, we will need to improve our management capacity towards our (internal and external) resources to provide cure and care (resource planning) with the appropriate means at the right time and place. Constructing the medical network of tomorrow will not be possible with the tools of yesterday, a complex (new) process requires innovated processes and instruments to operate (logistics and resources, management and monitoring tools). We should always keep in mind that "it is the process stupid".
A more project driven (iterative, agile) approach to healthcare will also provide more tansparancy and manageability of cure and care to our patients. Modern day healthcare management improvment efforts are already being inspired by enterprise architecture (EA) standards such as TOGAF and project standards such as PMBOK , CMMI and the Deming cycle (PDCA), which have their (medical) equivalent in standards such as JCI (accreditation) and clinical pathways (based on CPM) as part of the growing need for international healthcare accreditation to improve the quality of care. Healthcare providers will be managed based on their preformance for both quantity and quality of care in a transparent way. The so-called Project Management Triangle (called also Triple Constraint or the Iron Triangle) can be translated in the Healthcare Management Triangle (HMT) based on "scope" (features and quality, quality-adjusted life-year (QALY)), "time", and "cost". Healthcare improvement efforts require both process and outcome monitoring and control, which is cumbersome in a paper based process. Digitization requires process redesign, because simply translating a paper based process into digital leads to locking in inefficiencies, which were invisible due to the non-transparent nature of a paper based process. The life of man as such becomes the program encompassing all intra life events and sickness periods (the program of a human life is constituted of several interrelated projects and periods).
The technology supporting a more project driven healthcare should match the way we work with our patients and not the other way around. Technology supports people and processes and should not hinder their activities. Nowadays the interaction between man and ICT is still rather awkward and primitive. A keyboard and a screen are not an example of a rich interface for exchanging complex healthcare related information. The data of life should flow back an forth between the analog and digital world with as little deformation and distortion as possible. Digital systems equipped with rich interfaces back and forth to clinical reality can provide us with assistance beyond the limitations we have to work with nowadays in day to day practice. More processing power should be present within the clinical encounter and trajectory as we have at our disposal for the moment. More transparency is required from the interfaces between the analog (clinical) world and its digital counterpart.
Figure 1: Healthcare embedded in a matrix of interacting systems.
Patient and care provider become embedded in a supporting process filled with communicating systems.
Figure 2: Increasing participation of interconnecting systems.
The capabilities of the interposed systems to create true added value increases with their
capabiliteis to process the content of the transfer.
Essentialy the care-relation is a request and answer process between an individual asking for the solution of a problem related to its health. In primitive societies this one-on-one relation remains more or less intact. In modern society however, due to the increasing cost of healthcare, this relation becomes embedded into large networks of interrelated stakeholders. Only low-tech care (family) stays largely out of this increasingly complex web of interacting individuals and organizations.
Due to the level of complexity this process has reached nowadays, the patient itself becomes hidden under layers of organizational complexity which also become increasingly unmanageable to sustain. The overhead of the system and the resources required to keep the system affordable are reaching their limits in developed countries while in the developing world access to healthcare suboptimal. As there is no way back to the primitive situation, the only way out is to improve the efficiency of the entire process surrounding the patient care-provider relation (e.g. physician, nurse, ...).
Figure 3: Managing digital relations.
Figure 4: Questions and answers in the digital world.
Part of the solution of the healthcare quagmire is to reinvent the entire process flow, with the goal to make it both perform more efficient (reduce cost) and more effective (reaching the right goal). This will require us to re-engineer the process and make it into a sustainable, lean, efficient and flexible system which is capable to deliver performance at the right place, time and person. Anything including the relation between care taker and provider should be optimized dramatically to reduce the overhead of the entire process and to refocus on the essential relation between patient and care provider (physician, nurse, ..). But simply converting the paper-based or digitized but siloed process to a networked workflow creates more even overhead and inconsistencies.
It may be better to think about the new process as a digital universe which needs to be shaped according to its own laws and inhabitants. An E(P)HR (electronic (personal) health record) is such an inhabitant. A personal health record (PHR), is a health record where health data and information related to the care of a patient is owned and maintained by the patient. PHRs are not the same as electronic health records (EHRs), which are software systems designed for use by health care providers. An EHR can be part of an PHR. The personal health record will over time evolve into a more complete representation of a person and become an ExR or ELR (Electronic Life Record) in itself capable of interacting with other systems or call it inhabitants of the digital universe. A universe of bots connected with the internet of things mirroring the physical universe of people and resources. Creating the digital process then becomes equivalent to creating an interrelated ExR world. The semantic web is a step in this direction.
Each participant of the process, represented by its Electronic x Record or virtual persona (bot) becomes connected to the other stakeholders as in the physical world. The way they interact of course will be different and the interaction process differs (no paper shuffling equivalent). Some of the stakeholders in this flow may have no real world equivalent, but only act as virtual intermediates. Due to the internet, they can interact with the speed of light, so distances are no longer an issue. There should be a dynamic balance between the physical and virtual world and a topological map between both representations of the healthcare continuum. The inhabitants of this digital world, will be linked to real-world counterparts in the real world. The interfaces between this digital world become windows through which we interact to create a mesh of flows which run both in our physical world and in the digital world (a PC with a keyboard is such a window, albeit primitive). The internet of things is one such step towards this digital parallel world which becomes an internet of relations. The boundaries between the digital and physical world will become transparent and process flow will run back and forth through the physical analog and the digital world (e.g. 3D printing and robot surgery). The way we interface with the digital world needs a big improvement in both usability and capacity as today we are still not capable to interact in a way natural enough to allow for the required ease of use.
A patient his or her ExR will be part of the "database record" representing complex and multiple aspects of a person in the digital environment, with healthcare-related information (CT, NMR, lab, ...) part of this digital persona (an advanced database system with sockets linking it to its surroundings).
Each ExR acts like an entity which itself belongs to multiple types (situational types) and its relationships present themselves as roles. Ideally, the digital representation should accompany each individual throughout its life and provide a "memory" for all healthcare related events (live events would be a more general description). The internet becomes connected with the human net and physical and digital reality become intertwined through a rich back and forth transformation of analog and digital information through interfaces capable to transform complex information, not just multimedia as we have today buth true polymedia (more than text, sound and images). So we provide our digital mirror image with a rich representation to work with.
As a personal assistant the ExR also acts like the thread of Ariadne within the labyrint of healthcare. It can signal the need for medical care either on-demand or triggered by smart devices (e.g. telemonitoring) and guide the patient and the care provider(s) towards each other when necessary. The care provider with the right skill profile will be contacted and guided towards the patient in case of an emergency. Wherever we go and wherever we are, nobody has to worry about finding appropriate care, the ExR will take care of that within the boundaries the patient allows it.
During a medical contact or intervention a physician or (his) assistent digital care-system could "ask" complex questions to the digital representation, e.g. in case of an emergency. The willingness of the ExR to share information will depend on the trust it has to its digital counterpart. Our digital ID becomes the key to our digital companion and the secure link through which interfaces can connect. A digital ID may in the end resemble a sort of xPod which we carry around and plug into the digital web when we want to identify ourselves and interact digitally. At that moment our digital persona is activated and ready to go (as a spirit out of a lamp). A patient going through a CT-scan gets the result attached to its digital representation, although the data can stay at a server in the hospital or any secure vault. Whenever a physician needs the data, the virtual companion remembers the location and acts as an intermediary to ask for the data and provides them to the physician through its digital companion. The patient-centered healthcare system becomes a virtual reality. The data are the equivalent systems representing ourselves in-silico and the infrastructure nourishes and connects the data.
Every patient and every healthcare provider is in a supply and demand combination requiring resource management. Information about care demands and supply capabilities flows though the system attached to the patient and provided to the appropriete healthcare provider and institution (figure 5). One could imagine an encrypted blockchain of medical data (Summarized Electronic Health Record) stored in a distributed database or cloud which maintains a patient's continuously-growing list of health data records. The lingua franca of the system could be based on for instance SNOMED-CT, LOINC, DICOM and HL7. The clinical data handover at each transition of healthcare station (intra- and extramural) takes care of the ISBAR (Identify, Situation, Background, Assessment and Recommendation) process. This way the walls between intramural (departmental) or extramural healthcare disappear as it is no longer the physical organization of healthcare which determines the flow of data, but the demand (based on the position within the healthcare chain or web) of the patient for the appropriate type of healthcare from the cloud of healthcare service providers. Online reputation management will have to be part of this system. A decent encryption standard such as Rijndael (AES) is also crucial for the system to be safe.
Management of healthcare resources should become more dynamic. A unified system should be capable to respond in a dynamic way when a patient demands a healthcare service. The information flow should be independent of either an intramural or extramural environment. The medical demand management system manages the push and pull of intramural and extramural medical resources (dynamic healthcare resource monitoring and management). The resources present and available for providing care, should be summoned for service in a dynamic way by a system which is capable to manage the human and non-human resource pool in a healtcare providing entity. A Unified Resource Management (URM) system keeps track of each type of resource and its characteristics and in this way is capable to optimize the response to patients entering the entity even in an unplanned way (about 30 percent of cases on average). The activity itself should generate its own data, so no overhead is being created to translate activity into data. This should minimize the slow response rates due to the complexity of coordination in for instance emergency rooms. Everything and everybody is considered as a resource with its own characterisitcs and is actively assisted in its work planning and execution. The process of information gathering and treatment providing develops into a hybrid system consisting of an interaction between physical and digital data extraction and treatment generation. Both clinical decision support systems (CDSS) as clinical treatment support systems (CTSS) such as robots and bots interact with patients and (human) healthcare providers, building at transparent and unified system. The system will have to be a learning system with the capacity for improving its performance. This way the unified healthcare organism intertwining human and non-human resources in a dynamic way could become a reality.
How do you eat the elephant which is healthcare? One bite at a time. When you need to do something that is difficult, do it slowly and be careful. What and how this digital presentation and Unified Resource Management (URM) operates is part of ongoing development, from an P(E)HR to a complete virtual companion or ExR evolving in a Unified Resource Managed environment. The flexibility with which the digital components are capable to interact with its (medical) environment will to a large extent determine the feasibility of such a system. In a patient-physician encounter for instance, the patient explains his symptoms which are digitized into his digital companion to be remembered as part of its ExR, and who transmits them also to the digital companion of the physician which tells its real world counterpart what the anamnesis could suggest. The physician performs its clinical and technical exams and its digital counterpart acts as its agent in the digital world to manage the interactions with the radiologist and the lab (a stethoscope not only transmits the sound to the physicians ears, but also to his digital companion for assistance - the web of things interconnects to the web of persona). The more sophisticated the digital companions become the more they are capable to create added value for the overall system by moving away from the mostly passive digital systems of today towards true physical-digital partnerships. The WWW evolves from a web of devices (things) into a hybrid and intertwined part of everyday healthcare reality.
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Latest update: 22 may 2016.